Kupane Funerals Privacy Policy
Introduction.
At Kupane Funerals, we understand that dealing with the loss of a loved one is a sensitive and emotional experience. We also know that the information you share with us is personal and private. This document outlines how we collect, use, and protect your personal information when you sign up for our policies. We are committed to handling your information with care and respect and to complying with the Protection of Personal Information Act (POPIA) and other relevant laws of the Republic of South Africa.
Personal Information Collected.
We collect personal information from you when you sign up for our services. This information may include:
- Contact details: Your name, email address, physical address, phone number, and other contact details.
- Identification documents: Your ID/passport number and copies of your identification documentation.
- Next of kin details: The name, relationship, and contact details of your next of kin.
- Beneficiary details: The name, relationship, and contact details of your beneficiaries.
- Financial information: Your banking account details and bank card details.
- Policy details: Details of your funeral cover policy, including the policy number, premium amount, and cover details
Purpose of Collection.
We collect your personal information for the following purposes:
- To process and administer your policy application.
- To provide you with funeral services and support.
- To process and administer your policy claims.
- To communicate with you regarding your policy, benefits, and claims
- To comply with regulatory and legal requirements, such as the Protection of Personal Information Act (POPIA), the Consumer Protection Act (CPA), as well as other applicable laws.
- To improve our services and customer experience.
Consequences of Non-Disclosure of Information.
We are committed to ensuring the security and integrity of the personal information in our possession. To achieve this, we have implemented reasonable technical and organisational measures designed to prevent loss, misuse, alteration, unauthorised disclosure or destruction of personal information.
These measures include:
- Implementing access controls to ensure that personal information is accessible only to authorised personnel.
- Encrypting personal information when it is transmitted or stored electronically.
- Implementing up-to-date and robust security software and firewalls to protect against unauthorised access.
- Conducting regular security audits and risk assessments to identify and address potential security risks.
In circumstances under which we are required to disclose your personal information to a third party, we will ensure that the party in question will secure your data at an equivalent or higher standard than that communicated in this section.
We will continue to review and update our security measures to ensure that they remain effective and appropriate.
Retention and Destruction of Personal Information.
We will retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, as outlined in this privacy policy. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Personal information will be stored in a secure environment on Microsoft Azure servers, treated as confidential, and protected in accordance with Azure's robust security controls and compliance standards. We will implement appropriate technical and organisational measures to ensure the integrity and confidentiality of your personal information.
Once your personal information is no longer required, we will take reasonable steps to destroy or anonymise it, in accordance with our document retention and destruction policy, in a manner that prevents unauthorised access or recovery. This policy is designed to ensure that personal information is not kept for longer than is necessary and that it is disposed of in a secure manner.
Sharing of Personal Information.
We will not disclose, share or sell your personal information to any third party except as provided in this privacy policy. We may disclose your personal information:
- To our service providers who assist us in providing our policies, such as insurance service providers, cloud hosting providers and other necessary service providers.
- To regulatory authorities, such as the Financial Services Board and the Information Regulator, as required by law.
- To our employees, contractors and agents who require access to your personal information to provide their mandated services.
- To any person or entity to whom we are required to disclose such information in terms of any applicable law or regulation.
We will ensure that any disclosure or sharing of your personal information is done in a manner that is consistent with the Protection of Personal Information Act and other applicable laws.
Cookies
Our website may utilise cookies to enhance your browsing experience, analyse website usage, and personalise content. Cookies are small text files stored on your device, and you have the ability to manage them through your browser settings or by deleting them. Please note that disabling cookies may impact website functionality. By using our website and signing up for our policies, you consent to our use of cookies. You have the right to opt-out of cookie usage at any time.
Please be assured that the information collected through cookies will be treated with the utmost respect and confidentiality in accordance with our obligations under the Protection of Personal Information Act and the Consumer Protection Act. We recognise the sensitive nature of the services we provide and are committed to protecting the personal information of our clients and website users.
Customer Rights.
As a customer, you have the right to:
- Request access to your personal information, as contemplated in section 53 of the Protection of Personal Information Act
- Request the correction or deletion of your personal information, as contemplated in section 24 of the Protection of Personal Information Act.
- Object to the processing of your personal information, as contemplated in section 11(3) of the Protection of Personal Information Act.
- Lodge a complaint with the Information Regulator, as contemplated in section 74 of the Protection of Personal Information Act.
To exercise any of these rights, please contact our Information Officer at info@kupane.co.za.
Direct Marketing.
We may utilise your personal information to communicate with you regarding our funeral cover services and other relevant marketing information. However, we shall only do so if you have explicitly opted-in to receive such communications. If you wish to opt-out of receiving direct marketing communications from us, you may do so at any time by contacting us and informing us of such.
Please note that the company shall not share your personal information with third-party marketers without your explicit consent. You reserve the right to object to the processing of your personal information for direct marketing purposes. Furthermore, you have the right to access, correct, or delete your personal information. Please refer to our “Retention and Destruction of Personal Information” section as well as our “Customer Rights” section for further information.
We take reasonable measures to ensure that your personal information is protected from unauthorised access, loss or damage during direct marketing activities.
Changes to Privacy Policy.
This privacy policy may be updated or amended from time to time, and any changes will be effective immediately upon posting of the revised privacy policy on our website. We will notify you of any material changes to this privacy policy via email or a prominent notice on our website. Your continued use of our services after such changes have been posted will constitute your acceptance of the revised privacy policy.
For further details, you may contact us by calling us on 011 935 1200, or you can email us at info@kupane.co.za. You may also visit us at our office at 1431 Sofasonke Street Orlando East from 08h00-17h00, Monday to Saturday.